New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants. Visit nyc.gov/DeliveryApps for more information about requirements.

Consumers

• Apps must tell consumers that you collect their data and may share it with restaurants unless consumers opt out.
• Apps must allow consumers to opt out of having their data shared with a restaurant.
• Apps must tell consumers how much delivery workers get paid from a tip, in what form, and when.

Delivery Workers

Licensed apps (apps that take customer orders directly for delivery) must:

• Tell delivery workers how much the customer tips for each delivery.
• Tell delivery workers their total pay and tips for the previous day.

All apps must:

• Give delivery workers more control over their deliveries, including setting limits on how far workers will go from restaurants and which bridges or tunnels they will use.
• Tell delivery workers route details before they accept a delivery.
• Pay delivery workers at least once a week.
• Give delivery workers a free insulated food delivery bag after 6 deliveries.

Restaurants

• Apps must have a written agreement with a restaurant to list it on the app.
• Apps that list or link to a phone number for a restaurant must include the restaurant’s direct phone number.
• Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
• Apps must give restaurants consumer data if they request it.
• Apps cannot charge restaurants for phone orders that do not end with a sale.
• Apps cannot charge restaurants more than the fee caps.