Adult Protective Services

The Adult Protective Services Program (APS) provides services for adults with physical and/or mental disabilities. APS works to help at-risk clients live safely in their homes.

APS clients can be referred by anyone wishing to safeguard a vulnerable adult in the community.

Online

Learn more about APS.

By Phone

Coronavirus (COVID-19) Alert

Due to the Coronavirus pandemic, Adult Protective Services are working remotely. For assistance, please contact Adult Protective Services, Central Intake Unit at (212) 630-1853, Monday to Friday between 9 AM and 5 PM (except holidays).

Should you experience a long wait time or any technical difficulties contacting an agent, please forward an email with your name and contact information to apsrefer@hra.nyc.gov and an intake agent will contact you.

You can make a complaint about the Adult Protective Services (APS) program to the Human Resources Administration (HRA). APS is a state-mandated case management program that arranges for services and support for adults with physical and/or mental disabilities who are at risk of harm.

If you are a third party and would like to make a complaint, you must provide the name and address of the APS client.

If you provide contact information for your complaint, the agency will contact you within 14 days. No status updates will be available at 311.

Online

Email the Human Resources Administration.

By Phone

Call 311 for assistance.

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Adult Protective Services

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