You can get information and make complaints about charter schools, teachers, principals, and other staff members. Complaints about crossing guards and school safety staff are handled by the New York Police Department (NYPD).
Charter schools are public schools that are managed by a not-for-profit board of trustees that may include educators, community members, and leaders from the private sector. They operate with freedom from many regulations that apply to traditional public schools.
Charter schools do not have to follow the public school calendar or DOE's school closure policy for severe weather or emergencies. You should contact your child's school directly for that information.
Learn more about charter schools.
Call 311 for assistance by phone.