You can report a ticket seller that does not provide seating information for an event in New York City.
Ticket sellers for sporting or entertainment events must:
- Post a seating diagram or a sign stating a diagram is available
- Provide information on the ticket about the view if the seller offers obstructed-view seats
- Provide information about the number of seating levels in the event space, as well as the level of the customer's seat when the business sells tickets by telephone
What Happens Next
To receive follow up on your request, you must provide your address. The Agency will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
The Agency will consider your complaint a tip if you do not provide your address.
