Car rental agencies must:
- Honor all reservations within one half hour after the reserved time at the reserved price, unless the agency told you that the reservation is not guaranteed.
- Post a sign with the Consumer Protection Law Rule regarding reservations that includes information about how to file a complaint.
- Give you a car that seats as many passengers and meets your needs, if the reserved car is unavailable.
You can file a complaint about a contract dispute with a car rental agency in New York City.
What Happens Next
To receive follow up on your request, you must provide your address. The Agency will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
The Agency will consider your complaint a tip if you do not provide your address.
