You can file a complaint about privately-owned garages or parking lots in New York City that provide parking to the public for a fee. For reports of theft or damage to a car, you must make a complaint with the business or file a police report before leaving the location. 

Businesses must post rate increases on-site at least 60 days in advance. If the business follows this rule, there is no limit to the amount of the increase. Businesses must post prices for oversize vehicles and special events.

Report a problem with a garage or parking lot.

What Happens Next

To receive follow up on your request, you must provide your address. The Agency will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

The Agency will consider your complaint a tip if you do not provide your address.