You can make several complaints about a commercial car wash.
These include:
- Overcharging
- Labor violations
- Prices not posted
- False advertising
- Exchange, refund, or return issues
- Operating without a license
- Receipt not given or incomplete
The Department of Consumer Affairs will not accept complaints about:
- Damage to a car by a car washing business
- Water quality of a car washing business
For reports of damage to a car by a car washing business, you must make a complaint with the business or file a police report before leaving the location.
What Happens Next
To receive follow up on your request, you must provide your address. The Agency will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
The Agency will consider your complaint a tip if you do not provide your address.
