If you provide an email address with your Service Request, you will receive status updates by email. First, you will receive a confirmation email with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new email with a status update.

The emails will come from SRNotice@customercare.nyc.gov.

Notification emails are not generated for some Department of Transportation Service Requests.

The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.

If you provide a phone number with your Service Request, you will receive status updates by SMS text message.

First, you will receive a confirmation message with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new message to alert you of a status update. 

Notification messages are not generated for some Department of Transportation Service Requests.

The City does not charge for this service, but your text messaging or data rates may apply. Check with your carrier for further information.

The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.

You need your Service Request number to check the status of a street pothole Service Request filed with the Department of Transportation.

You need your Service Request number to check the status of a streetlight Service Request filed with the Department of Transportation.

In addition to using Service Request Lookup, you can use Building Information Search (BIS) to check the status of a Department of Buildings Service Request.

The Department of Finance (DOF) Contact Center helps with SCRIE, DRIE, and homeowner property tax exemption issues.

If you spoke with DOF and they opened a case for you and provided a case number, they will contact you in 3 business days. If you haven't received a response after 3 business days, you can check the status of your case with DOF by phone.

If DOF said that they are mailing you something, please allow 10 days for delivery.

You can check the status of a CFC removal or e-waste pick-up appointment with your Service Request number.

In addition to using Service Request Lookup, you can use HPD Online to check the status of a Department of Housing Preservation and Development (HPD) Service Request. HPD Code Enforcement Borough Centers provide information by phone and in person. To learn more, use the HPD Building Information and Code Enforcement Borough Service Centers page.