Get quick, easy access to all New York City government services and information.
See a problem in your neighborhood? We accept over 500 Service Request types. From noise to dirty sidewalks, we got you covered.
Report Problems
Need to order a birth certificate, apply for SNAP, or check your trash collection schedule? We can help you navigate these and over 2,000 other City services and programs.
Browse Topics
You can get the latest updates on your Service Requests.
Look Up Status
We can help you find sites in your community, like libraries, food providers, and clinics.
Search for SitesNYC311 is for non-emergency City services. Call 911 for fire, police, or medical emergencies. This includes crimes in progress or hazardous conditions.
A Service Request (SR) is your request for the City to provide a service or fix a problem. SRs can help you get a pothole fixed, the heat turned on in your apartment, or a refund on an overpaid parking ticket. We accept over 500 SR types.
Here are the steps in the SR process:
or use NYC311 Online to file an SR 24 hours a day, 7 days a week.
As soon as the SR is submitted, we send it in real-time to the Agency responsible for resolving it. We’ll also give you an SR Number for tracking.
Depending on SR type, the Agency may take several actions to resolve it. For example, they may make repairs, do an inspection, or issue a ticket. We’ll send you an update each time they take action.
After the Agency addresses your complaint or request, they will close the SR with information about how they resolved it.
Connect with City services your way.
We’re here to answer your call 24 hours a day, 7 days a week, 365 days a year.
Call 311 or 212-NEW-YORK (212-639-9675) to connect with us:
NYC311 Online is your digital front door to City information and services.
Send a text to 311-692 24 hours a day, 7 days a week, 365 days a year.
Message and data rates may apply.
NYC311 speaks your language!
Our call center can help you in over 175 languages and dialects when you ask to speak to an interpreter. You can also translate our website into more than 100 languages using the translation tool on the top right corner of each page.
Learn how to connect with us in your language.
Read our Language Access Plan.
For more information, contact:
NYC311 Language Access Coordinator
Michael Hutchinson
Finance and Contracts Director
(212) 504-4461
mhutchinson@oti.nyc.gov
NYC311 is committed to providing the best customer service to all New Yorkers. We work to make our services accessible to everyone, including people with disabilities.
If you need help accessing services through NYC311, just let us know.
Ask for a disability-related accommodation by:
At NYC311, we put our customers at the heart of everything we do. We’re always looking for ways to improve our services and deliver the best experience for you.
We’d love to hear about your experience with NYC311. Tell us how we did, what you love about NYC311, and where we can do better. Your feedback will help us provide outstanding customer service to all New Yorkers.
Give feedback to NYC311.One number uniting all New Yorkers
How do you bring services from over 200 agencies and non-profits to 8 million people speaking more than 175 languages, all while providing world-class customer service 24 hours a day, 7 days a week, 365 days a year?
This was the challenge our team faced when the project to launch the nation’s largest 311 system was announced.
To take on this massive challenge, we had to make a simple, yet groundbreaking shift in how government views the public.
New Yorkers are more than just residents. They are our neighbors and live and work in diverse communities. But crucially, they are also customers. They deserve the best experience at each step of the process with government—the same as they would receive at a top private sector company.
We made it NYC311’s mission to provide that best service and make it easy for everyone to access resources that would allow them to live, work, learn, and thrive.
With this change in thinking and purpose, the hard work began.
Together, our team:
Finally, at 12:01 AM, on March 9th, 2003, we received our first call—a complaint about a noisy party in Jackson Heights.
With one number uniting all New Yorkers, the days of fumbling through a phone book to figure out how to contact just the right person at the right City office were over.
For over 20 years, the story of NYC311 has been the story of New Yorkers—both our customers and our team serving them. It’s also a story of meeting the times.
Since our launch, we’ve expanded to multiple channels to meet our customers where they are. Our innovative, customer-driven culture has transformed the way government delivers services and has served as a model for cities around the world.
Through blizzards, blackouts, and a world-wide pandemic, we’ve remained a lifeline for New York City. And we’ll continue to be here for you 24 hours a day, 7 days a week, and 365 days a year.
2003
A customer reports noise from a neighbor's party in Jackson Heights at 12:01 AM on March 9.
2005
We break our daily call record, handling more than 240,000 calls on December 20.
2007
A customer finds out how to start a day care center at 9:55 AM on June 20.
2008
We help customers impacted by the global financial crisis access social services.
2009
NYC311 Online provides web access to more than 3,000 services, starting March 24.
2009
We reach our customers in a new way, starting with a tweet about barbecue rules on May 4.
2009
Our app allows customers to file Service Requests on the go, starting October 23.
2010
A customer reports an abandoned vehicle at 11:50 AM on May 9.
2011
We answer questions for customers who text us at 311-692, starting May 4.
2012
The UN presents us with the Public Service Award for Improving the Delivery of Services on June 23.
2012
We handle four times our daily call volume without interruption as the storm hits on October 29.
2013
The Empire State Building goes yellow as we celebrate 158 million calls and turn 10 on March 11.
2014
We introduce our six-sided mascot Cubert and a behind-the-scenes look, starting January 13.
2020
We ramp up service to get New Yorkers vital health services during the COVID-19 pandemic.
2022
Our 500 millionth contact is from a Spanish-speaking caller seeking an IDNYC appointment on June 14.
2023
We celebrate 20 years of serving New Yorkers on March 9. That's more than half a billion contacts!
Working at NYC311 is your opportunity to make a difference in the lives of New Yorkers every day.
The heart and soul of NYC311 are the people doing the talking, texting, and tweeting—our Call Center Representatives (CCRs).
There's no better gateway to a career in public service. As a CCR, you'll join an award-winning team of problem solvers dedicated to delivering outstanding customer service.
Each day, you will engage with New Yorkers and help them:
As a City employee, you’ll enjoy:
How to Apply
Most jobs in New York City government are filled through civil service exams, including positions at NYC311. The CCR exam will test you on the skills and abilities you need to do the job.
The exam is offered regularly. If you pass, you’ll be put on a list with other candidates who passed and ranked in score order. Candidates will be contacted where there is an open position.
View the list of upcoming civil service exams.
Learn more about City government jobs.
Current City employees can use Employee Self Service (ESS) to view and apply for available positions. Click on Careers and search for “311.”
Diversity and EEO
NYC311 is as diverse as the New Yorkers we serve. We look for the best person for a job, no matter their race, gender, religion, sexuality, or physical ability. See more about this commitment in our Diversity and Equal Employment Opportunity Policy.
Are you a City University of New York (CUNY) student looking for a part-time position? Get best-in-class, skills-based customer service experience as a Student Call Taker.
You'll work with our permanent staff to respond to inquiries using state-of-the-art telephone and interactive computer systems.
Contact your campus career office for more information. You can also apply online.
Gain insight into City service delivery and how we work to serve you.
The NYC311 Reporting website tells our story by the numbers. You can learn how New Yorkers interact with us and identify trends over time.
Highlights include:
NYC Open Data is a free library of City government data. With Open Data, you can filter, map, and export NYC311 data for specific time periods.
Datasets include:
How did we do? Read the Mayor’s Management Report (MMR). The MMR is a government “report card” for City agencies, including NYC311. It shows how we are performing and meeting our goals.
Metrics include:
The NYC311 Application Programming Interface (API) provides content from our website in a machine-readable format. This makes it easy for developers to use our data when building software and apps.
Use the APIThe Freedom of Information Law (FOIL) allows the public to access City Agency records, information, and other materials.
You can request a copy of an NYC311 Service Request or other record from the Office of Technology and Innovation (OTI).
Include the following in your request:
Attn: Records Access Officer
OTI Office of the General Counsel
2 MetroTech Center, P-1 Level Mailroom
Brooklyn, NY 11201
NYC311 is committed to privacy and protecting your personal information.
Personal information is what you provide about yourself when you contact us or file a Service Request. This includes your name, phone number, and address.
We use your information to:
